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FREQUENTLY ASKED QUESTIONS

You'll find below all the answers to the questions you ask yourself...

I was a regular customer at LeMans-Store.com website.
  How can I log on the new customer zone at LeMans-Store.com?
I place my order
  I got a discount code but I don’t know how to use it
  I've forgotten my username or my password
I'm making a payment
  I'd like to pay by credit card, but my bank website asks me a personal code...



How can I log on the new customer zone on LeMans-Store.com?
You were already registered on Lemans-Store.com
Just enter the email and the password you used on our former website.
So you have access to LeMans-Store.com customer zone and you will be able to update your profile.
Go to the customer zone, click here.

If you haven’t registered yet for an online account
, just go to the customer zone and register.
Register now, click here.


I got a discount code but I don’t know how to use it
If you want to use your discount code you just have to enter it in your basket in the space "Order codes" reserved for that purpose and to confirm it. Your basket is automatically recalculated according to your discount.


I've forgotten my username or my password
Your username is the email address you gave at the time of your subscription (on our new or former websites). If you have forgotten your password, just click on "forgotten your password?" under My Oreca Space access and give your email. You will receive your new password by email in the following minutes (if necessary check your anti-spam box). You can also contact our customer service on 0 494 885 790 (price of a local call).


I'd like to pay by credit card, but my bank website asks me a personal code...
In order to give more security to your bank transactions, our bank partner, the CIC, has just set up the secure payment 3D secure, an innovative technology to guard you against the fraudulent use of your credit card. This new technology can lead you to login on YOUR bank website.
 
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